FAQ

If for any reason you are not satisfied with the order you received, please contact us. At voremy.com we strive to make our customers 100% satisfied with the product they have purchased.

If you have any complaints about the delivery or the product please contact us via the contact form. Our team will be happy to assist you.

Questions and answers:

1. WHAT IS THE RETURN PERIOD?
You can return a product within 14 days after you receive it from our supplier.

2. HOW LONG DOES IT TAKE TO GET MY MONEY BACK?
The moment we have processed your return you will have your money back on your account within 3-5 days. The processing begins when we receive the track and trace code of your return.

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs.

4. CAN I RETURN MY PRODUCT WITHOUT CONTACTING YOU?
You must contact us before sending your return. You will receive the return address from us.

5. HOW CAN I CONTACT YOU?
You can contact us via the contact form. We are at your service seven days a week, 24 hours a day. We aim to respond within 24 hours and will be happy to help you!

6. MY ORDER IS DAMAGED, WHAT SHOULD I DO?
If your order is damaged, we ask you to send a picture of the damage clearly visible. This way we can solve the problem as soon as possible.