Contact Us

Questions and answers:

1. WHAT IS THE RETURNS POLICY?
You can return a product up to 14 days after you receive it from our supplier.

 2. HOW LONG DOES IT TAKE TO GET MY MONEY BACK?
After your return has been processed your money will be back in your account within 3-5 days. The processing begins when we receive the track and trace code of your return.

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their return shipping costs.

4. CAN I RETURN MY PRODUCT WITHOUT CONTACTING VOREMY?
You must contact us to receive the return address before sending your return.

The average delivery time is 15-20 days, depending on location and shipping method. 

6. I DID NOT RECEIVE MY ORDER, WHAT SHOULD I DO? 

First, check your tracking code. You can find the tracking link in your order confirmation. As long as the package is on the move there is nothing we can do to improve the shipping speed. 

7. HOW CAN I GET IN TOUCH WITH VOREMY?

You can contact us via the contact form below. We are available 24 hours a day, seven days a week. We aim to respond within 24 hours and will be happy to help you!

8. MY ORDER IS DAMAGED, WHAT SHOULD I DO?

If your order is damaged, we ask you to send us a picture of the product with the damage clearly visible. This way we can solve the problem as soon as possible.

 

Do you have questions about a product or your order? Please contact us using the contact form below, and we will help you as soon as possible. Quote your order number and use the e-mail address that you used to place the order. This way we can help you faster. E-mails will usually be answered within 24 hours. help@voremy.com